Putting people first: examining trends in public evaluations of municipal performance a quarter century after the introduction of the Batho Pele Principles
Source
Three decades of South African democracy, volume 1: political leader and local government
PUBLICATION YEAR:
2026
OUTPUT TYPE:
Chapter in Monograph
Print
HSRC Library: shelf number 9815490
handle
https://doi.org/10.14749/32397003
The transition to democracy in South Africa presented appreciable challenges for local government, as the fragmented, racially divided structures and systems of successive colonial, segregationist and apartheid regimes
had to be transformed into inclusive and equitable institutional mechanisms that would advance social justice and provide a better life for all. One of the primary obstacles was addressing deep- rooted inequalities in service
delivery, with many townships and rural areas suffering from inadequate access to water, sanitation, electricity and housing. Apartheid- era spatial planning created a legacy of fragmented urban landscapes and underserved
former homeland areas. Local governments faced the dual burden of extending services to marginalized communities while upgrading infrastructure in underdeveloped areas. Capacity constraints, corruption and a
lack of skilled professionals compounded the difficulties of achieving effective service delivery and governance (Ndletyana & Muzondidya, 2009). Balancing the need for economic development with social and spatial justice,
ensuring public participation in governance processes and maintaining political stability were central to the complex process of rebuilding and democratizing local government structures.