Presenter: Professor Victor Ayeni, Research Fellow at the Human Sciences Research Council and Director and Managing Consultant of the Governance and Management Services International (GMSI), UK

Date:  8 November 2018
Time:  12:30 – 13:30
Venues in Pretoria, Durban and Cape Town (See below for videoconferencing facilities)

The provision of services is at the heart of contemporary governance and public administration. However, and quite understandably, many states continue to face difficult challenges not just in providing good and quality services but in containing various negating factors in the delivery process. 

The seminar will focus on three key themes concerning the problem of poor quality, low integrity and widespread abuse in service delivery processes, namely: a) corruption and service provision; b) promoting client-centered and participatory approaches and; c) enhancing state capacity.  The aim is to provoke a discussion around ways African public administrations can further improve their service delivery processes drawing on the lessons of recent international experiences.

Kindly RSVP by 7 November 2018

Pretoria: HSRC Video Conference Room, 1st  floor HSRC Library, Human Sciences Research Council, 134 Pretorius Street, Pretoria. Contact Arlene Grossberg  | T: (012) 302 2811  | E: acgrossberg@hsrc.ac.za

Cape Town: HSRC Video Conference Room, Merchant House 116-118 Buitengracht Street, Cape Town.
Contact Carmen Erasmus  | T: (021) 466 7827  | E: cerasmus@hsrc.ac.za

Durban: HSRC Video Conference Room, The Atrium, 5th Floor, 430 Peter Mokaba Ridge, Berea, 4001.
Contact Ridhwaan Khan  | T: (031) 242 5400  | C: 083 788 2786  | E: RKhan@hsrc.ac.za

Vidyo Link: https://hsrc-vc.tenet.ac.za/fl ex.html?roomdirect.html&key=GGKGXLnInSbnn5Mspk7JfF1qu8