News & events


Public Management and Accountability in South African Public Service: A (Slow) Work in Progress

15 June 2010
12:15 - 13:30

Date :

15 June 2010

Time :

12:15 – 13:30

Presenters :

Dr Zwelakhe Tshandu


The institutional failings and performance woes that have culminated in a ‘legitimacy crisis’ for the public service have been attributed to the traditional characteristics of public administration. The New Public Management (NPM) framework embodied in the White Paper on the Transformation of Public Service Delivery – Batho Pele has been touted as the prescribed remedy in order to get a ‘better bang for the buck’ from public services and mitigate diminishing public confidence. Globally, public service accountability has been operationalised through service charters that specify the standard of service the citizen is entitled to. This seminar is a review of the South African experience with these accountability mechanisms and seeks to answer the question of what the prospects for a responsive and citizen-oriented public service are.

The presentation from the seminar is now available

To reserve a seat, kindly RSVP by 10 June 2010


Cape Town: HSRC 12th Floor, Plein Park Building (Opposite Revenue Office), Plein Street , Cape Town . Contact Vuyokazi Ngxubaza, Tel +27 (0) 21 4668004, Fax +27 (0) 21 461 0299, or Cell: +27 (0) 82 0508453

Durban: First floor HSRC board room, 750 Francois Road, Ntuthuko Junction, PODS 5 and 6, Cato Manor, Contact Johannes Khoele, Tel +27 (0) 31  2425400, Cell; +27 (0) 84 2406 003 or

Pretoria: HSRC Video Conference, 1st floor HSRC Library Human Sciences Research Council, 134 Pretorius Street, Pretoria.   Arlene Grossberg, Tel: +27 (0) 12 302 2811, e-mail: Baby Twala, Tel +27 (0) 12 302 2368, E-mail: