News & events


Improving Community Engagement through Action Research: Reflections from the Community Scorecard pilot in Cape Town

21 July 2016
12:30 - 13:30


Diana Sanchez-Betancourt
Senior Researcher, HSRC

Elmé Vivier
Phd candidate, Albert Luthuli Centre for Responsible Leadership, University of Pretoria

Date:            21 July 2016 
Time:        12:30  – 13:30
Venue:       VCC in Pretoria,  Cape Town, Durban

In 2015, the HSRC and the Cities Support Programme (CSP) led by National Treasury piloted a community engagement process in Cape Town in an effort to strengthen local governance and improve service provision. The pilot combined elements of qualitative and participatory research and examined water and electricity in 5 informal settlements. The ‘on the ground’ approach (visits to observe the services and face-to-face discussions) served to unveil nuances and local realities of service delivery and community engagement, bringing together key actors (citizens, government officials and academics) who usually operate in silos or even in antagonistic ways.
In this seminar, Diana Sanchez-Betancourt and Elmé Vivier will reflect on the pilot process, the challenges of strengthening community engagement in South African cities and the role of research in transforming

HSRC seminar series is funded by the Department of Science and Technology (DST). The views and opinions expressed therein  as well as findings and statements of the seminar series do not necessarily represent the views of DST.

Kindly RSVP by 20 July2016

Cape Town : HSRC, 12th Floor, Plein Park Building (Opposite Revenue Office), Plein Street, Cape Town. Contact Carmen August ,Tel (021) 4668004, Fax (021) 461 0299 or e-mail:

Durban :  The Atrium, 5th Floor, 430 Peter Mokaba Ridge, Berea, 4001 , Contact Ridhwaan Khan, Tel (031) 242 5400, cell: 083 788 2786 or , or Hlengiwe Zulu at e-mail

Pretoria : HSRC Video Conference, 1st floor HSRC Library Human Sciences Research Council, 134 Pretorius Street, Pretoria. Arlene Grossberg, Tel: (012) 302 2811, e-mail: