News & events


Improving Community Engagement and Urban Service Delivery through Collaborative Research

15 March 2018
12:00 - 14:00

Date: 15 March 2018   
Time: 12:00 – 14:00
Venues: Pretoria, Durban,  Cape Town, PE and Sweetwaters

In this roundtable discussion, researchers will share findings from a collaborative project implemented in partnership with the City of Cape Town and a local NGO between 2016 and2017.

Presentation available for download below:

A key objective of the project was to bring together city officials, community leaders and thematic experts using a Community Scorecard process to identify challenges and opportunities around electricity and water service provision in Nyanga. The ultimate goal was to experientially gain better understandings for improving City – community engagement practices.

Participants from government, NGOs, community organisations, policymakers and academia are invited to discuss:
i)The potential and challenges of collaborative projects to enhance local agency and improve governance processes (with a focus on service delivery and community engagement).

i) The role of research and knowledge hubs such as the HSRC and NGOs to strengthen collaborative research approaches (Participatory and Action Research tools) that bring together researchers, communities, NGOs and Government.

The project was funded by the Tirelo Bosha Public Service Improvement Facility of the Belgian Development Agency (BTC) and the South African Department of Public Service and Administration (DPSA).

Chair: Ms Elme Vivier, PhD Candidate, ALCRL, University of Pretoria
 Presenters: Ms Diana Sanchez-Betancourt, Dr Yul Derek Davids and Ms Amarone Nomdo; Democracy, Governance and Service Delivery (DGSD)                
 *City officials and NGO colleagues will participate as discussants*

Pretoria: HSRC Video Conference, 1st floor HSRC Library Human Sciences Research Council, 134 Pretorius Street, Pretoria. Contact : Arlene Grossberg, Tel: (012) 302 2811, e-mail:
Cape Town: HSRC, Merchant House 116-118 Buitengracht Street, Cape Town. Contact : Carmen Erasmus, Tel: (021) 466 7827, e-mail:
Durban: The Atrium, 5th Floor, 430 Peter Mokaba Ridge, Berea, 4001. Contact Ridhwaan Khan, Tel: (031) 242 5400, cell: 083 788 2786, e-mail: , or Hlengiwe Zulu at e-mail
Sweetwaters : Old Bus Depot, Mbubu Road, Sweetwaters. Tel: (033) 324 5000

Kindly note that seminars can now be accessed via the Vidyo link:

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