Kwenzokuhle Madlala completed a National Diploma and a BTech in human resources management (cum laude) at Mangosuthu University of Technology (MUT), and a Master of Management Science specialising in human resources at Durban University of Technology (DUT). He is currently the president of the MUT Convocation, a member of the MUT University Council, chairperson of the MUT Human Resources Committee of Council and deputy chairperson of the MUT Institutional Forum. Madlala works for the eThekwini Municipality���s human resource department. This chapter is based on an interview conducted by Thierry Luescher on 9 October 2018.